Feedback

The Transport Group of the Department of Planning and Infrastructure (DPI) is committed to dealing with feedback in a professional and consistent manner that complies with relevant standards, best practice and the expectations of the public.

As part of our commitment to providing excellence in customer service, the Transport Group will aim to:

• Listen to your comments, compliments or complaints.
• Create an environment where feedback is seen as a means to continually improve our services.
• Having professional staff acknowledge and respond to your feedback in a timely manner.
• Being accountable for the way in which we deliver our transport services.
• Affording the public an open and fair reporting process

For more information please download the complete customer feedback policy (pdf 127kb)

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